Presentation by the National Wind Farm Commissioner to the Moyne Shire Council, 7 July 2020
Background
- National, independent role – reporting directly to the Federal Minister for Energy and Emissions Reduction.
 - Commenced in November 2015 for a three year term to:
- Facilitate the handling of complaints from concerned community residents about planned and operating wind farms;
 - Identify and promote best practices for industry and government to adopt with regard to the planning and operation of wind farms; and
 - Improve information access and transparency about proposed and operating wind farms.
 
 - In 2018, the Climate Change Authority (CCA) reviewed the Commissioner’s role and made a number of recommendations, including an extension of the role. The Federal Government accepted the recommendations and re-appointed the Commissioner for a further three-year term.
 - The Commissioner’s scope now includes large-scale solar farms and large-scale energy storage facilities.
 
Complaint statistics (as at 1 July 2020)

- 467 complaints received
 - 75 complaints are from 15 operating wind farms
 - 325 complaints are from 61 proposed wind farms
 - 6 complaints are from 5 proposed solar farms
 - 61 complaints did not specify a wind farm
 - 427 cases closed, 40 open cases at various stages of our process.
 
Complaint statistics – operating wind farms

As at 1 July 2020:
- 75 complaints about 15 operating wind farms:
- Victoria – 46 complaints
 - NSW – 10 complaints
 - South Australia – 18 complaints
 - Queensland – 1 complaint
 
 - 72 cases closed, three remain open.
 
Complaint statistics – proposed wind farms

As at 1 July 2020:
- 325 complaints about 61 proposed wind farms:
- Victoria – 177 complaints
 - NSW – 64 complaints
 - South Australia – 27 complaints
 - Queensland – 47 complaints
 - Tasmania – 9 complaints
 - Western Australia – 1 complaint.
 
 - 288 of these cases have been closed.
 

2019 Annual Report: observations and recommendations
- Host landowner negotiations
 - Neighbour consultation and agreements
 - Community engagement
 - Length and renewal of planning permits
 - Governance and compliance of standards and permit conditions
 - Selection and use of experts
 - Complaint handling and emergency procedures
 - Site selection
 - Health matters
 
Reforms and advocacy
- Promotion and recommendations in relation to Community Consultative Committees
 - New procedures for wind turbines noise assessments
 - Updates to AFAC Wind farms and bushfire operations position paper
 - Complaint handling and emergency management procedures
 - Road access design and traffic management plans
 - Transmission infrastructure – safety and community consultation
 
Construction and operational matters
- Host landowners
- Fairness and equality of commercial arrangements with landowners
 - Negotiating access roads
 - Damage and disputes
 
 - Contractors
- Communication during construction phase – disruption and inconvenience
 - Compliance matters
 - Local businesses and resources
 
 - Road routes/transport management plans
- Logistical issues with larger components
 - Compliance matters
 - Insufficient consultation from port to project
 - Negotiating air-rights
 
 - Transmission lines
- Selection of route and components
 - Construction
 - Commercial agreements
 
 - Cumulative impacts
- Multiple concurrent infrastructure projects
 - Opportunities for industry cooperation
 
 - Other matters
- Ongoing maintenance
 - Payment of levies, tax and other fees
 - Bushfires and emergency management procedures
 - Insurance
 - Legal actions
 - Decommissioning responsibilities
 
 
Further information
- Phone 1800 656 395
 - Email nwfc@environment.gov.au
 - Complaints Handling Policy
 - Information Handling Policy